Refund policy
Return policy
We offer a 30-day return policy. You have 30 days after receiving your item to request a return.
To be eligible, your item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at info@noumbeauty.com and we'll share the return address and instructions.
Items sent back without first requesting a return will not be accepted.
For any return question, contact us at info@noumbeauty.com.
Damages and issues
Please inspect your order on arrival and contact us immediately if the item is defective, damaged, or wrong, so we can evaluate the issue and make it right.
Exceptions and non-returnable items
Certain items cannot be returned:
- Perishable goods (food, flowers, plants)
- Custom products (special orders, personalized items)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items
- Gift cards
If you have questions about a specific item, get in touch.
Exchanges
The fastest way to get what you want is to return the original item and, once the return is accepted, place a separate order for the new one.
European Union 14-day cooling-off period
If your order is shipped within the European Union, you have 14 days to cancel or return it for any reason, without justification.
The item must be in the same condition you received it: unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
Refunds
We'll notify you once we've received and inspected your return and let you know whether the refund was approved.
If approved, you'll be refunded to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, contact us at info@noumbeauty.com.